Coming Soon… MyChart
Coming soon… Manage your healthcare and billing with MyChart
MyChart is a free online patient portal that UW Medicine offers its patients. With MyChart, you can easily access your medical records, appointment scheduling, billing and payment information, prescription refills and more — all in one secure location.
With MyChart, you can:
- Book and view appointments online
- Check-in for your appointment ahead of time with eCheck-In
- Pay bills, sign up for paperless statements and request financial assistance
- Message your care team
- Request prescription refills
- View lab results and health records
Who can use MyChart
Any UW Medicine or Seattle Cancer Care Alliance (SCCA) patient 18 years or older can use MyChart. You can even use MyChart to take care of your children and other family members all from one account.
How to sign up for MyChart
If you are an existing eCare user, you won't need to do anything to switch to MyChart — eCare will automatically update to MyChart for you.
If you currently use a patient portal associated with UW Medical Center – Montlake, Harborview Medical Center or SCCA (Caresi), or if you are signing up for the first time, follow the directions below.
Questions? Contact the UW Medicine Customer Care Center at 206.520.8963.
If you currently use the Cerner Health portal affiliated with UW Medical Center – Montlake or Harborview Medical Center, you can register for a new MyChart account at https://mychart.uwmedicine.org/signup. Questions? Contact the UW Medicine Customer Care Center at 206.520.8963.
If you are on SCCA’s Caresi, you can register for a new MyChart account at https://mychart.uwmedicine.org/signup. Questions? Contact the UW Medicine Customer Care Center at 206.520.8963.
You can register for a new MyChart account at https://mychart.uwmedicine.org/signup. Questions? Contact the UW Medicine Customer Care Center at 206.520.8963.
MyChart Features
MyChart brings all the features you love with eCare, and more. The chart below shows all the features you love today, and the helpful new features we are adding soon.
Billing and Insurance
| Feature | Now | Coming Soon |
|---|---|---|
| Pay your bills | ||
| Pay as guest | ||
| Set up payment plans | ||
| View payment history | ||
| Sign up for paperless billing | ||
| See statements and billing letters | ||
| Request financial assistance | ||
| Ask billing questions | ||
| Receive cost estimates | ||
| See insurance summary / plan details |
Visits and Scheduling
| Feature | Now | Coming Soon |
|---|---|---|
| See past hospital admissions and emergency visits | (for care provided after Jan. 20, 2021) |
|
| Schedule or request an appointment | (More options available) |
|
| View upcoming and past appointment details | ||
| Check-in ahead of time (eCheck-In) | (New) |
|
| Receive Fast Past offers for earlier appointments | ||
| Receive wait list updates | ||
| Cancel an appointment | ||
| Receive preventive care reminders |
Messaging and Questions
| Feature | Now | Coming Soon |
|---|---|---|
| Request prescription refills | ||
| Send and receive messages from your care team | ||
| Receive medical advice | ||
| Contact customer service |
Health Records and Information
| Feature | Now | Coming Soon |
|---|---|---|
| Request release of information | ||
| Download your medical record | ||
| Review and update your medical history | ||
| Read your current health summary | ||
| See your medications | ||
| Review test results | ||
| See your immunizations | ||
| View your eyeglass or contact lens prescription | ||
| Get your care plan | ||
| Find growth charts | ||
| Read about health trends |
Frequently asked questions
Enrollment and access
To set up your MyChart account, you will need an email address. Your email address will be secure and UW Medicine will not use it for any other purpose.
If you are at a clinic visit, clinic staff will give you instructions in person on how to create your account and log on to view your records. If you have stayed in the hospital, you will receive set-up instructions from hospital staff by email.
If you are a parent, legal guardian or caregiver, you may get permission to see medical records for a minor or other person in your care.
After you create your account, visit the MyChart sign-in page https://mychart.uwmedicine.org/prod01/Authentication/Login any time.
While we encourage patients to use MyChart to manage their appointments, request prescription refills, view medical records and more, MyChart is not a requirement for receiving medical services at any UW Medicine clinic or facility.
Current eCare users
If you are a current eCare user, you will still have access to all your information you're used to viewing. When MyChart goes live, you'll be able to your hospital admissions and emergency department visits as well as billing and payment details. See all of the new features in the chart above.
Current UW Medicine patients without an eCare account
If you have a UW Medicine Cerner Health account through UW Medical Center – Montlake or Harborview Medical Center, you won't be able to access your prior medical records with MyChart. You'll have to submit a release of information to request your prior records. Any new appointments, hospital visits or emergency department visits will be available through MyChart once it goes live.
If you’d like to see medical information from prior visits that is not visible in MyChart, you will need to fill out a release of information to request those records. You can fill out a release of information from within MyChart.
There is a mobile app for iOS and Android phones that allows you to view your outpatient medical records. You can also access all your online medical records on your smartphone via web browser without an app through the webpage https://mychart.uwmedicine.org/prod01/Authentication/Login.
New billing features
When MyChart goes live, you will be able to see and pay all of your UW Medicine bills on MyChart, including balances from before the go-live. You access your bills the same way you do your medical information — using your MyChart login. Simply log in using your username and password or sign up for a new account. You will have access to the billing information for which you are financially responsible without any additional set-up required.
You will be able to see all historical information for any of your outstanding accounts, regardless of where you were seen. Please note that certain services (such as laboratory services, Airlift Northwest and Valley Medical Center) will still be accessed through separate portals.
Most statement data, including historical charge details will be accessible through your MyChart account.
To access your physician billing, Harborview statements for dates of service prior to MyChart going live, you will need to access the existing Harborview physician portal. Online payment for these balances will be through your MyChart account, or through MyChart's "pay as guest" feature. Services at Harborview after MyChart goes live will be accessible through your MyChart account.
Questions about where to find your bill, or need help paying? Contact us at 206.520.0400 or toll free at (855) 520-0400.
Billing access is controlled separately from clinical details. Access to billing-related details, including statements, ability to pay, and billing letter communications will only be available to the person who is financially responsible (known as the guarantor).
Proxies will not have access to billing information. If you are responsible for more than just your own bill, you will see all of your accounts as separate tiles on the billing home page within MyChart.
For example, if you are a patient, but also have 2 children at UW Medicine that you are financially responsible for (the guarantor), you will see an entry for your own bill, and 2 separate entries for each child.